Help
Short answers to common questions. If yours is not here, write to us at the bottom of the page.
Listings
How do I post a listing?
Press «Post a listing», sign in with your phone number, choose a section, fill in the fields and add photos. A moderator checks the listing, then it appears in search.
Post a listingHow many listings are free?
The free plan allows up to 5 listings at a time and up to 20 photos in each. Plans for agents and companies give more.
PlansWhy is my listing not in search?
While a listing is being checked, only you can see it. If a moderator rejected it, the reason is shown in «My listings» in your account: fix it and send it again.
My listingsHow long is a listing shown?
30 days from publication. After that it moves to the archive and can be posted again from your account.
How do I change or remove a listing?
Open «My listings» in your account. There you can change the price, text and photos or take the listing down. Changes to an active listing are checked too.
Search
How do I find a suitable property?
Choose a section and a city, then open «Filters»: price, area, rooms and other fields of the section. Results can be viewed as a list or on the map.
Open searchHow do I save a listing or a search?
Press the heart on a card to add the listing to favourites. A search with your filters is saved with the «Save search» button on the results page.
FavouritesIn what order are listings shown?
By default in the Recommended order. The rules are public, and paid places are marked «Ad».
How we sortContacting a seller
Why is the phone number hidden?
The number opens after you sign in and press «Show phone». This way sellers get less spam.
How do I write to a seller?
Press «Write» on the listing page. The conversation is kept in «Messages»; a mark in the menu tells you about a new message.
MessagesWhat if a listing looks like fraud?
Press «Report» on the listing page and describe the reason briefly. Do not send a prepayment to strangers before you have seen the property and checked the documents.
Plans and payment
How do I get a paid plan?
Open «Plans» in your account, choose a plan and a period and leave a request. An invoice appears on the page and we contact you at the number in your profile. After the payment an administrator switches the plan on.
PlansWhat happens when the plan ends?
We remind you in advance. After it ends the account becomes free and the listings stay in place.
Sign-in and profile
I forgot my password. What do I do?
Write to us with the form below and give the number you registered with. A staff member checks that the number is yours and issues a temporary password. At the first sign-in the site asks you to set a new one.
How do I protect my account?
Switch on two-step sign-in in «Security»: a code is needed besides the password.
SecurityNo answer here?
Write your question or what does not work. Leave a phone or an e-mail so we can reply.